My Email Was Hacked. Here's Exactly What to Do, in Order
The step-by-step recovery process, starting with the one action that matters most in the first ten minutes.
You notice emails you didn't send, or contacts telling you they got a strange message "from you," or you simply can't log in anymore. Here's the order that matters most.
Step 1: Try to get back in immediately
If you can still log in, change your password right now, before doing anything else. Choose something you haven't used anywhere else. If you're locked out, use your email provider's "account recovery" or "forgot password" option right away — the longer an intruder has access, the more damage they can do.
Step 2: Turn on two-factor authentication
Once you're back in, add a second verification step (a code sent to your phone) so a password alone won't be enough to get back in again.
Step 3: Check what they changed
Look for two things a hacker commonly does: a forwarding rule that secretly copies your incoming mail to another address, and a change to your recovery phone number or email. Both are usually found in your account's "Settings" or "Security" area. Remove anything you didn't set up yourself.
Step 4: Change passwords on anything linked to that email
Since email is often used to reset other passwords, treat every account tied to that email address (banking, shopping, social media) as potentially at risk. Change those passwords too, starting with anything financial.
Step 5: Warn your contacts
If the hacker sent messages from your account, a short note to your contacts ("my email was hacked, please ignore anything strange you received, don't click any links") prevents the scam from spreading further through people who trust you.
Step 6: Report it
If money or sensitive information was involved, file a report with the FTC at reportfraud.ftc.gov, in addition to securing the account itself.
Not sure if this applies to you?
If your email is hacked right now, don't wait — call us and we'll walk through recovery with you immediately.